A day in the life of Joanne Foster, Motor Trade Account Handler
NLIG takes great pride in providing the highest levels of customer service, whether arranging insurance or handling a claim and in the case of the latter will always go the extra mile to ensure a satisfactory outcome for the client.
The resolve and commitment to continually work on the client’s behalf is nowhere better demonstrated than by Joanne Foster. She takes great satisfaction in performing her role as Motor Trade Account Handler and Claims Co-ordinator.
“My responsibilities involve looking after our Motor Trade Accounts, from new business to renewals,” she explains. “I want to find the optimum solution and ensure clients are as fully protected as possible against all insurable risks. Whatever the level of cover required, our motor trade clients know they are in the best possible hands when they come to NLIG.”
In the event of a Motor Trade claim, Joanne says she works tirelessly to deliver a good result, and this can often involve tenacity and attention to detail to reach the required outcome. “It can sometimes take detective work to ascertain the facts and provide the relevant evidence, but clients can rest assured I will always act on their behalf when dealing with their claim and liaising with insurers.”
So, what does a typical day look like for Joanne in what can be a varied and wide-reaching role? “I have lots of emails to look at when I first log on in the morning,” she says. “I deal with the most urgent first, then move on to any admin work. It’s all about being well organised and prioritising. As the day progresses, I answer calls from clients and either call or email clients and insurers about renewals. I also deal with emails about new claims, which can involve chasing clients and insurers for information and updates.”
Joanne says communication, time management and organisation are key to managing her workload, and she gains the most job satisfaction from speaking to clients and handling claims. She is motivated by a desire to help clients and describes herself as friendly and helpful. When asked what three words sum up her job, Joanne replies: “different every day”.
Joanne’s ability to handle claims and client base is a testament to her capability. Clients know they are benefitting from our expertise and experience in this sector. They have been with us for many years and know they can protect their interests.
If you need help or advice on any aspect of Motor Trade insurance or claims handling, please don’t hesitate to get in touch. Either call us on 01992 703007 or email insurance@nlig.co.uk